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On-call rotations and escalation for small teamsSomeone always acknowledges it.

An emergency repeats until it's acknowledged. If nobody does, your escalation policy wakes the next person on call, then the one after.

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Escalation policies are on the Team plan and up. Compare plans

api.acme.com is downPriority 2 · policy weeknightsEscalating

Stops at the first acknowledgement

One request can wake the whole rotation.

Name a policy when you send, and an unacknowledged alert walks down it.

POST /v1/messages
curl https://acciti.com/v1/messages \  -H "Authorization: Bearer $ACCITI_TOKEN" \  -H "Content-Type: application/json" \  -d '{    "user": "your-user-key",    "title": "api.acme.com is down",    "message": "No response for 90 seconds",    "priority": 2,    "retry": 60,    "expire": 3600,    "escalation": "weeknights"  }'

Each step waits, then wakes

You set how long a step waits for an acknowledgement before the next one fires.

Steps can point at a rotation

The rotation is read when the step fires, so it reaches whoever is on call right now.

The first acknowledgement stops it

One acknowledgement silences the alert on every device it reached.

Rotations that hand over by themselves.

Set the order once. Acciti knows who carries the pager today.

Scheduled handovers

The rotation moves to the next person at the time you choose, every week.

Cover for time off

Add cover for the days someone is away. Every policy that points at the rotation follows it.

Maintenance windows

Book a window before planned work. Alerts from the senders it covers wait in the inbox and don't escalate.

Shared senders. Private phones.

A team shares what colleagues need in common. Your devices and your user key stay yours.

The team owns

  • Sending tokens
  • The sound library
  • On-call policies
  • The plan and the bill

You own

  • Your devices
  • Your user key
  • Your passkeys and sessions
  • Messages sent to you

No teammate can list, rename or remove your devices, so nobody can silence your alerts.

Just two roles.

Admins handle billing and credentials. Members get paged.

PermissionMemberAdmin
Send, and read what the team sentMember canAdmin can
Be on an on-call rotationMember canAdmin can
Create and revoke sending tokensMember can'tAdmin can
Edit on-call policiesMember can'tAdmin can
Invite and remove peopleMember can'tAdmin can
Change the plan and the cardMember can'tAdmin can

A team always keeps at least one admin.

One price for the whole team.

Add a sixth person to the rotation and the bill stays the same.

Team

$15/month

  • 1,000,000 messages a month, shared
  • 365 days of history
  • Unlimited team members
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Never be the only one on call.

Invite your team, set up a rotation and name the policy on your next emergency.

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