How do I delete my Acciti account?

In the app, open Account and choose Close account. On the web, go to Settings. You confirm with your email address, and Acciti erases the account with its devices, keys and messages.

How do I change or cancel my plan?

A plan bought on the web changes in Settings on acciti.com. A plan bought in the iPhone or Mac app changes in your Apple subscriptions. A cancelled plan keeps working until the end of the period you've paid for.

An alert didn't arrive. What should I check?

Open the message in the dashboard. Every send has a receipt per device: delivered, pending, or failed with Apple's reason. It shows which device missed it, and usually why.

Support for alerts, billing and your accountWrite to a person.

Email [email protected] about anything: a missing alert, a plan, a bug or a question. There's no ticket system and no chatbot. Someone who knows the code writes back.

Anything at all

[email protected]

Your personal data

[email protected]

What should I put in my first email?

Three things get you the fastest answer. Every send has a receipt per device, so with a message ID the answer is usually one lookup away.

1The email address on your account
2Roughly when it happened, with your time zone
3The message ID from the dashboard, if an alert went missing
Never send tokens or user keys. They're credentials, and an address and a time are enough to find anything.

Where can I sort it out myself?

Most questions have a faster answer than an email.

How the API works

The docs cover sending, priorities, errors and every connector.

Plans and invoices

Compare on pricing. Settings on the dashboard opens Stripe's billing portal for receipts and cards.

Your data

Download or delete it under Account, on the dashboard or in the app. The privacy policy covers the rest.

A leaked credential

Revoke it on the dashboard, which takes effect at once. Then email support so we can check its traffic.

A security issue

Email support with steps to reproduce it. Nothing is published before it's fixed.

Common questions

How do I delete my Acciti account?: In the app, open Account and choose Close account. On the web, go to Settings. You confirm with your email address, and Acciti erases the account with its devices, keys and messages.
How do I change or cancel my plan?: A plan bought on the web changes in Settings on acciti.com. A plan bought in the iPhone or Mac app changes in your Apple subscriptions. A cancelled plan keeps working until the end of the period you've paid for.
An alert didn't arrive. What should I check?: Open the message in the dashboard. Every send has a receipt per device: delivered, pending, or failed with Apple's reason. It shows which device missed it, and usually why.

What does Acciti guarantee?

There's no uptime commitment and no guarantee that every message arrives. Delivery depends on Apple's push service and on your device being reachable, so don't make Acciti the only alert for anything where a missed notification is unacceptable. The terms have the details.